Privacy Policy

Last Updated: October 10, 2022

This notice describes the Privacy Policy of DVC Cleaner, Inc. (“DVC”) and is effective as of the date Last Updated. By visiting this site, providing information through this site, and purchasing a product from this site, you are consenting to and accepting the terms, conditions, and practices described in this Privacy Policy.

We may collect information that identifies you individually or allows us to contact you directly (personal information). We may ask for or collect personal information when you purchase a product, request a service, request refunds, returns, and exchanges, submit a review, subscribe to communications, respond to a survey, or engage in some other activity on our site. We may ask you for contact information such as your name, address, telephone number, and email address. We may ask you for geolocation information, or it may be automatically provided by your browser or device. If you do not want DVC to collect geolocation information, you can turn off location services in your browser or device.

When you visit our website, to the extent permitted by law and applicable agreements, we may collect site visitation data information such as your IP addresses, IMEI/UDID, MAC address, browser type, operating system, pages visited on our site, referring and exit pages, the dates and times of the visits, and the terms that you use in searches on our websites. We may partner with certain third parties to collect and analyze some of this information for permitted business purposes. DVC may use this information to improve site administration, provide general statistics, or for any other purpose permitted by law. This information may be linked with other personal information to the extent permitted by law.

We may obtain data about individuals from third-party sources, such as financial information, credit history information from credit bureaus, and search term and search result information. DVC may use this information to provide better service to you or for any other purpose permitted by law.

We may use the collected personal information to fulfill and provide the products, services, or information you request from us for processing refunds, returns, and exchanges, tracking and confirming orders, marketing, and advertising products and services, conducting research and analysis, administering various programs, or for other lawful business purposes. This may include sending information that you have requested or contacting you about products and services that you have purchased. We may also share information with affiliates and third parties so that they may contact you by email, postal mail, or phone regarding products, services, promotions, special events, or other subjects that we think might appeal to your interests.

We may combine the personal and other information we receive from one source with information we receive from other sources. For example, we may combine personal information collected through our websites with other information that we collect about you in other contexts—such as our communications with you via email or phone or your customer service records. We also may combine your personal information with information that we obtain from third parties.

If you do not opt-out of communications from us, we may send you marketing notices, including promotions of our products and services. DVC or a third-party provider will process opt-out requests within a reasonable time. Click the link https://DryVaporCleaner.com/contact-1to unsubscribe.

We may employ third parties to perform functions on our behalf, including order fulfillment, delivering packages, return processing, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, conversion of abandoned shopping carts, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and chargebacks, and providing customer service. We may provide collected personal information to third parties as needed to perform their functions. DVC may sell, rent, trade, or otherwise share collected personal information with third parties for promotional use.

DVC sites and promotional emails may use technologies including trackers, cookies, web beacons, clear gifs, action tags, and location-based services, which may result in the collection of personal information. DVC may use this information to track system usage, to assist in tracking and analyzing advertising effectiveness, including for email campaigns, to count and recognize site visitors, to personalize your experience, to conduct general analysis and research, to personalize advertising, or for any other purpose permitted by law. Our sites may not be designed to respond to "do not track" requests from browsers.

We may release account and other personal information when required by law, regulation, court order, subpoena, or other legal processes, or when we believe release is appropriate to comply with the law; to enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of DVC, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

DVC may use a tool called Google Analytics Advertising Features, which may include Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics, and Interest Reporting, integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers and the DoubleClick Campaign Manager integration. These features, if enabled, allow Google Analytics to collect data about your traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.

Google Analytics Demographics and Interest Reporting and may also make use of other Google Analytics for Display Advertising tools, including Remarketing, Google Display Network Impression Reporting, and the DoubleClick Campaign Manager integration. You may opt-out of Google Analytics for Display Advertising by using the Google Ads Settings page. You may also prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on. If DVC makes use of the Google Analytics for Display Advertising Remarketing feature, DVC will use such Remarketing feature for advertising online, and third-party vendors, including Google, may show DVC ads on sites across the Internet. DVC and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize and serve ads based on a user’s past visits to DVC and report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to DVC. Data from Google Analytics Demographics and Interest Reporting may be utilized by DVC to help recognize and understand user preferences, to make improvements to DVC’s digital operations, to choose content and advertising to display to you, and for other business purposes as permitted by law and any applicable agreements.

DVC does not knowingly collect personal information from children under the age of 16. While this Site is a general-audience website, DVC does not sell products for purchase by children.

When you use a social media suggestion function on the site, we may ask for a friend's name and email address. We will use this information to send the specified email message to the friend automatically. We may retain the information you provide for tracking purposes.

We use cookies to help us improve, promote, and protect our services. By using the site, you agree to our cookie policy. When you visit our site, a cookie may be saved on your computer (if your computer accepts cookies), and if you return to the site, the cookie may be read. We use cookies to help us collect the site visitation data described above and, in some cases, to deliver specialized content. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of our website may use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. We may use this information for any purpose permitted by law.

Users can control the use of cookies at the individual browser level. If you prefer not to receive cookies on our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. Refusing cookies or turning them off may have unpredictable effects on the functionality of the site.

Our website may contain links to other websites. If you use these links, you will leave our website. When you access a non-DVC website, even one that may contain the DVC logos, please be aware that we do not control the content, and we are not responsible for the privacy practices of that site. This Privacy Policy does not cover the information practices of those websites linked to our website, which are outside of our control.

Our website may include social media features such as the Facebook "Like" button or the "Share This" button. Social media features on this site collect standard information such as your IP address and the page you are visiting on our website and may use cookies. Social media functions provided by a third party are governed by the party’s privacy policy.

We use reasonable physical, technical, and administrative security measures to protect the personal information that we collect. However, we cannot guarantee and do not warrant or represent that all information will be protected against loss, misuse, or unauthorized access by third parties. By your use of this site, you acknowledge that no Internet data transmission and no means of electronic or physical data storage can be guaranteed as secure from such incidents, and you agree that you will not hold us responsible for any breach of security. You acknowledge that we cannot guarantee the security of any information you transmit to us, and you use this site at your own risk.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

We may share personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event.

CALIFORNIA PRIVACY RIGHTS: If you are a resident of California, Section 1798.83 of the California Civil Code gives you the right to request certain information with respect to the types of personal information we share with third parties for direct marketing purposes by a such third party and the identities of the third parties with whom we have shared such information during the immediately preceding calendar year. To request a copy of the information disclosure, please contact DVC toll-free at (800) 423-4248. Additionally, please see our California Consumer Privacy Act Disclosures concerning rights you may have under the California Consumer Privacy Act. In the event of any inconsistency between the California Consumer Privacy Act Disclosures on the one hand and the Terms and Conditions and Privacy Policy on the other hand, the California Consumer Privacy Act Disclosures control.

Special note for individuals outside the United States: The personal and other information that is subject to this policy (including the information collected on DVC sites from visitors outside the United States) is collected and controlled by E. Mishan & Sons, Inc. in the United States. DVC’s principal office is in New York, New York. You agree that your information will be processed in the United States for the purposes described herein. As described above, DVC also may subcontract the processing of your data to, or otherwise share your data with, DVC affiliates, authorized distributors, trusted service providers, and trusted business partners in the United States or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. You expressly consent to such transfer and processing.

Any dispute over privacy is subject to this Policy and our Terms & Conditions, including limitations on damages, limitations on warranties, mandatory arbitration, and application of the law of the state of New York. Our Privacy Policy and Terms & Conditions may change from time to time. Our current Privacy Policy applies to all information that we have or may collect in the future about you and your account.

We may, from time to time, update this Privacy Policy at our sole discretion. When we make these updates, we will change the "last updated" date listed at the top of the Policy.

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IMPORTANT NOTICE ABOUT YOUR RIGHTS – PLEASE READ

ARBITRATION AGREEMENT

THIS ARBITRATION AGREEMENT (“AGREEMENT”) SHALL GOVERN THE MANNER BY WHICH ANY CLAIMS REGARDING THE PRODUCT(S) YOU PURCHASE FROM US SHALL BE RESOLVED. THIS AGREEMENT SETS FORTH IMPORTANT LEGAL RIGHTS. PLEASE READ THIS AGREEMENT CAREFULLY.

BY ORDERING A PRODUCT FROM US, YOU UNDERSTAND AND AGREE THAT ANY DISPUTE BETWEEN US CONCERNING SUCH PRODUCT SHALL BE SETTLED BY BINDING INDIVIDUAL ARBITRATION IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT, AND AS SUCH, YOU WAIVE YOUR RIGHT TO A JURY TRIAL. YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE IN OR REPRESENT A CLASS OF CONSUMERS IN SUCH DISPUTES. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST RETURN THE PRODUCT WITHIN FIFTEEN (15) DAYS OF YOUR RECEIPT OF THE PRODUCT.

RESOLUTION BY BINDING ARBITRATION. Any claim or dispute between you and us, or any of our subsidiaries or affiliates, arising out of or relating in any way to the Product or this Agreement shall be resolved through final, binding arbitration. This arbitration obligation applies regardless of whether the claim or dispute involves a tort, fraud, misrepresentation, product liability, negligence, violation of a statute, or any other legal theory. You specifically acknowledge and agree that you waive your right to bring a lawsuit based on such claims or disputes and to have such lawsuit resolved by a judge or jury.

WAIVER OF CLASS PARTICIPATION. All arbitrations under this Agreement shall be conducted on an individual (and not a class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. You acknowledge and agree that this Agreement specifically prohibits you from commencing arbitration proceedings as a representative of others or joining in any arbitration proceedings brought by any other person. You also acknowledge and agree that you are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, and/or to participate as a member of a class of claimants in any lawsuit filed against us and/or related third parties.

ARBITRATION PROCEDURES.

A. Before commencing any arbitration proceedings under this Agreement, you must first present the claim or dispute to us by calling our Legal Representative at (619) 480-3876 x10 and providing all requested information. You may be required to provide us with a written statement setting forth the nature of your claim or dispute. We shall have forty-five (45) days from the receipt of such call (or written statement) to resolve such claim or dispute (“Resolution Period”). If your claim or dispute is not resolved within the Resolution Period, you may commence arbitration proceedings in accordance with the terms of this Agreement.

B. The arbitration of any claim or dispute under this Agreement shall be conducted pursuant to the American Arbitration Association’s (“AAA”) United States Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes. These rules and procedures are available by calling the AAA or by visiting its website at www.adr.org.

C. The arbitrator shall not conduct class arbitration; that is, the arbitrator shall not allow you to serve as a representative, as a private attorney general, or in any representative capacity for others in the arbitration.

D. The arbitration of any claim or dispute under this Agreement shall be conducted in New York County, New York State.

COSTS. All administrative expenses of the arbitration proceedings commenced under this Agreement shall be as follows:

A. If the claim or dispute that is the subject of the arbitration proceedings is less than five thousand dollars (the US $5,000), your financial responsibility for the administrative costs shall not exceed One Hundred Dollars ($100);

B. If the claim or dispute that is the subject of the arbitration proceedings is between five thousand dollars (the US $5,000) and fifty thousand dollars (the US $50,000), your financial responsibility for administrative costs shall not exceed Three Hundred Dollars ($300); and

C. If the claim or dispute that is the subject of the arbitration proceedings exceeds $50,000, your financial responsibility for administrative costs shall be in accordance with the Commercial Fee Schedule provided by the AAA.

D. Each party shall pay the fees and costs of its own counsel, experts, and witnesses.

SMALL CLAIMS. All parties shall retain the right to seek adjudication in a small claims tribunal in the county of your residence for disputes within the scope of such tribunal’s jurisdiction. Any dispute that cannot be adjudicated within the jurisdiction of a small claims tribunal shall be resolved by binding arbitration as described in and in accordance with the terms of this Agreement. Any appeal of a judgment from a small claims tribunal shall be resolved by biding arbitration under the terms of this Agreement.

SEVERABILITY. If any provision of this Agreement is declared or found to be unlawful, unenforceable, or void, such provision will be ineffective only to the extent that it is found unlawful, unenforceable, or void, and the remainder of the provision and all other provisions shall remain fully enforceable.

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CALIFORNIA CONSUMER PRIVACY ACT DISCLOSURES

Last Updated: November 29, 2021

This California Consumer Privacy Act disclosure page ("Disclosure") supplements the DVC Privacy Policy and is effective as of the date Last Updated. In the event of any inconsistency between the California Consumer Privacy Act Disclosures on the one hand and the Terms and Conditions and Privacy Policy on the other hand, the California Consumer Privacy Act Disclosures control. These disclosures are required by the California Consumer Privacy Act of 2018 as amended and may be required by other applicable state laws.

Categories of personal information collected: The personal information that DVC collects or has collected from consumers in the preceding 12 months is in the following categories.

Identifiers: first and last names, postal addresses, billing addresses, phone numbers, email addresses, and IP addresses. The purposes of collecting this category of information are: to provide you with the products or services you requested; to help improve our products and services; to provide follow-up communications regarding your purchases; to market additional products and services you may be interested in; to comply with legal obligations and to prevent fraud. The source of this category of information is: provided by the customer or, in the case of IP addresses, automatically provided by computers or devices interacting with our websites.

Commercial Information: Payment method and products and services purchased, obtained, or considered; credit card numbers; debit card numbers; information regarding your interactions with a DVC website. The purposes of collecting this category of information are: to provide you with the product or services you have purchased; to help improve our products and services; to provide follow-up communications regarding your purchases; to market additional products and services you may be interested in; comply with legal obligations, and to prevent fraud. The source of this category of information is: provided by the customer, or in the case of information regarding your interactions with a DVC website, automatically provided by computers or devices interacting with our websites.

Internet or other electronic network activity information: Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement; web cookies, web beacons, and mobile AdIDs. The source of this category of information is: automatically provided by computers or devices interacting with our websites.

Geolocation data. The source of this category of information is: automatically provided by computers or devices interacting with our websites. If you do not want DVC to collect geolocation data, you can turn off location services in your browser or device.

DVC may use or disclose information in the Identifiers, Commercial Information, Internet or other electronic network activity information, and Geolocation data categories for a “business purpose” as defined in the California Consumer Privacy Act. Business purposes may include auditing related to a current interaction with the Consumer; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; debugging errors in information technology systems that impair functionality; short-term, transient use; performing services such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of DVC or a service provider; undertaking internal research for technological development and demonstration; and undertaking activities to verify or maintain the quality or safety of, or upgrade or enhance, DVC’s services. Certain CCPA obligations do not apply when Personal Information is disclosed for a business purpose.

DVC does not and has not collected data in the following categories: Protected classes, biometric information, employment information, education information, and profile inferences.

DVC does not knowingly collect personal information from persons 16 years of age or younger.

Right to Request Access to or Deletion of Personal Information (“Right to Be Forgotten”): You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by DVC, the sale/lease of the information, or access to the personal information itself. This right may be exercised twice in any 12-month period. DVC is obligated to provide this information only after receipt of a Verifiable Consumer Request. You may also request the deletion of any personal information retained by DVC. If you wish to do any of these things, please contact DVC through the following link https://DryVaporCleaner.com/contact-1, email DVC at customerservice@DryVaporCleaner.com, or call DVC at (619) 480-3876. You or your authorized agent must provide your name and postal address so we may locate any information we may have and process your request. You will be asked to confirm any request to delete information. DVC is not required to delete information that is necessary to complete the transaction for which the information was collected; provide a good or service requested by the Consumer or reasonably anticipated within the context of DVC’s ongoing relationship with the Consumer; or otherwise perform a contract between the DVC and the Consumer; to detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for that activity; to debug and to identify and repair information technology errors that impair functionality, or to comply with a legal obligation.

DVC does not sell or lease Personal Information to third parties, under the California Consumer Privacy Act. Certain acts are not considered “sales,” including when (1) personal information is shared with a service provider that is contractually prohibited from using the personal information for any purpose beyond the service specifically requested (“service provider exception”), or (2) when the consumer has directed a company to disclose the personal information (“consumer directed exception”).

Right to Opt-Out of Sale/Lease of Personal Information (“Do Not Sell My Personal Information”): DVC does not sell or lease Personal Information to third parties under the California Consumer Privacy Act.

No Discrimination. DVC will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be read over the internet.

CUSTOMER SERVICE

Click here to check the status of your order https://www.customerstatus.con/. Please allow 24-48 hours from placing your order until it's updated in our systems. For customer service, please call (619) 480-3876 x11 between the hours of 8:00 AM - 5:00 PM PST. We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided.